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Utilities

Provide real-time emergency communication during a crisis or unplanned incident.

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Overview

Emergency alert systems are crucial to effective incident management, and play a significant role in communicating critical information to customers, employees, and the public.

utility worker responding to incident
  • GIS Mapping Geo-target alerts to specific locations by drawing a polygon or using a radius around an address.

  • Inbound Hotlines Easily share important information with customers and reduce inbound call congestion.

  • Detailed Reporting Full message delivery reports are available in real-time, and detail the status of each contact attempt.

Details

Whether it’s a water main break, power outage, gas leak, or any other critical event, utility companies must get the word out to affected customers quickly. Swift911™ makes it easy to create and send messages to a defined population with unmatched speed and reliability via voice, text, email and social media.

Benefits
  • Improve Emergency Response Times
  • Real-time visibility and control over the entire message delivery process.
  • Ensure Employee, Customer & Public Safety
  • Recover quickly with more effective disaster management.
  • Enhance Customer Communication Strategy
  • From mobile apps to automated weather alerts, Swift911™'s comprehensive feature set is available to every customer with unlimited usage.
  • Reduce Staff Overload
  • User-Friendly Mass Notification Tools
  • Maintain Business Continuity
  • Packed Full of Features
Features
  • From one intuitive interface, utility companies can easily send alerts via voice, text, email, social media, and RSS.
  • Integrated Two-Way Communication
  • Customers can sign up through the Swift911™ public app, via the web portal, or simply send a text.
  • Flexible Contact Management
  • Outbound emergency conference calling - Get employees, remote workers & management on a call bridge in seconds.
  • Incident Manager
  • Reach customers in their preferred language using the multi-lingual translation tool.
  • Mobile Apps
Uses
  • Incident Management
  • Tornadoes, hurricanes, fires, flooding, severe storms.
  • Industrial Disasters & Outage Notifications
  • Gas leaks, water main breaks, or power outages.
  • Routine Maintenance & Road Closures
  • Disaster Recovery Updates

Interested? Contact us!