Overview
During a water main break or other critical event, water companies must get word out to affected customers quickly and easily. With staff focused primarily on mitigating damages, employees become challenged with notifying the public in a timely fashion. SwiftReach solves this problem.
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GIS Mapping Geo-target alerts to specific locations by drawing a polygon or using a radius around an address.
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Inbound Hotlines Easily share important information with customers and reduce inbound call congestion.
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Detailed Reporting Full message delivery reports are available in real-time and detail the status of each contact attempt.
Details
With SwiftH2O™ and Rave Alert™, water companies can now easily create and send thousands of emergency alerts within minutes to any number of individuals on any device. Messages can be delivered at a fraction of the time, streamlining communication processes and reducing costs.
- Improve Emergency Response Times
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Real-time visibility and control over entire message delivery process.
- Ensure Employee, Customer & Public Safety
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Recover quickly with more effective disaster management.
- Enhance Customer Communication Strategy
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From mobile apps to Incident Manager, our comprehensive feature set is available to everyone with unlimited usage.
- Reduce Staff Overload
- User-Friendly Mass Notification Tools
- Maintain Business Continuity
- Packed Full of Features
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From one intuitive interface, utility companies can easily send alerts via voice, text, email, social media, and RSS.
- Integrated Two-Way Communication
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Customers can sign up by downloading the mobile app or accessing the web portal.
- Flexible Contact Management
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Outbound emergency conference calling - get employees, remote workers and management on a call bridge in seconds.
- Mobile App
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Reach customers in their preferred language using the multi-lingual translation tool.
- Incident Management
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Droughts, hurricanes, flooding, severe storms.
- Industrial Disasters & Outage Notifications
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Water main breaks, water contamination, meter readings and hydrant flushing.
- Routine Maintenance & Road Closures
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Boil water advisories.